I had an AMAZING experience with CTS, despite a very bad night. My daughter's car broke down on her, downtown Lexington on PROM NIGHT! The next day, we called CTS (after FIVE other tow companies never answered my calls OR returned my calls!). Dispatcher was super nice and sent CHRIS out to us. He was there in less than 20 minutes of our call. When he arrived, Chris looked at her car and diagnosed it (at no additional charge), which saved us tons of extra money to get it diagnosed at a mechanic. He confirmed what we suspected (bad fuel pump). He was very fast, friendly, and efficient. He had us back to our house with the car in under an hour. He did not waste time and he went out of his way to explain things to us. OH, and let's not forget all of this was done for less than $70! IF I ever need a tow again, I will call CTS. And, I will make sure anyone who needs a tow calls them, too. Whoever posted bad reviews on here must just be disgruntled because they got towed for parking in the wrong place and/or got repo'ed. For something that started as a very frustrating situation, Chris and CTS made it a tolerable and even somewhat pleasant experience.